Customer satisfaction is our top priority. For this reason, we strictly comply with applicable consumer protection rules and apply clear conditions regarding returns and refunds.
For distance purchases (website, social media), customers have a 15 (fifteen) business day withdrawal period starting from the date of receipt of the product.
For a return to be accepted, the perfume must be new, unused, sealed, in its original packaging, and accompanied by all accessories.
After receiving and inspecting the product, the amount paid, including shipping costs, will be refunded.
In the event of a defect, damage occurring during transportation, leakage, a broken bottle, malfunction of the sprayer, or incorrect delivery, the customer must contact us within 15 (fifteen) business days following receipt, providing photos and the order number. After verification, an exchange or full refund will be provided.
As perfumes are personal hygiene and personal-use products, perfumes that have been opened, tested, or used cannot be returned or exchanged, even if the fragrance does not suit the customer, except in cases of a duly confirmed defect.
To request a return or exchange, the customer must contact our customer service and provide their full name, order number, and reason for the request in order to receive return instructions.
After receipt and confirmation of the return, the refund will be processed using the payment method originally used for the order. For credit or debit card payments, the refund processing time depends on the issuing bank and may take up to two billing cycles. For payments made by Pix or bank transfer, the refund will be processed within 15 (fifteen) business days.
Products purchased as part of promotions, sales, or clearance offers may only be exchanged or refunded in cases of defect or incorrect delivery.
By accessing and using our sales channels (website, social media, WhatsApp, or other channels), you agree to the following terms. We recommend reading them carefully before making any purchase.
All perfumes sold are new, authentic, and sealed. Descriptions, images, and information are provided for reference purposes and may have minor differences in packaging or presentation depending on the manufacturer's batch, without affecting the authenticity or quality of the product.
The customer is responsible for providing accurate, complete, and up-to-date information when placing an order. We are not responsible for delays, delivery errors, or other issues resulting from incorrect or incomplete information provided by the customer.
Prices and payment terms may be changed without prior notice, without affecting orders that have already been confirmed. Order processing begins only after confirmation that payment has been received.
The delivery times provided are estimates and may vary depending on the carrier, destination, and external factors such as strikes, weather conditions, or periods of high demand. We are not responsible for delays caused by third parties.
Exchanges, returns, and refunds are subject to our Return & Refund Policy, which should be reviewed before completing an order.
We reserve the right to cancel orders, suspend accounts, and take appropriate legal action in cases of suspected fraud, misuse of our services, or violation of these Terms & Conditions.
All content available through our sales channels, including texts, images, logos, and elements of our visual identity, is owned by us or used under license. Any reproduction, copying, or use without prior authorization is prohibited.
We may update these Terms & Conditions at any time. The applicable version is the version published on our official channels at the time of purchase.
For any questions, customers may contact us through the customer service channels indicated on our official channels.
✔️ Produto adicionado com sucesso.
✔️ Produto adicionado com sucesso.
