We make every effort to ship your order quickly, safely, and efficiently. By making a purchase through our sales channels (website, social media, WhatsApp, or other channels), you agree to the shipping conditions described below.
Orders are shipped only after confirmation that payment has been received. Once payment is confirmed, the order is prepared and then handed over to the carrier responsible for delivery.
We deliver according to the shipping options indicated on our official sales channels. The availability of certain delivery methods may vary depending on the delivery address.
The delivery times provided are estimates and begin from the confirmation of payment. These times may vary depending on the destination, selected carrier, and external circumstances such as weather conditions, strikes, periods of high demand, or any other event beyond our control.
Shipping costs are displayed to the customer before the order is completed. They depend on the delivery location, shipping method, and, where applicable, the weight or volume of the package.
When this option is available, the customer will receive tracking information after the order has been shipped. The customer is responsible for tracking the delivery using the information provided.
The customer is responsible for providing a complete, correct, and up-to-date delivery address. We are not responsible for delivery issues, delays, additional charges, or failed deliveries resulting from incorrect or incomplete information provided by the customer.
If delivery cannot be completed due to the recipient being unavailable, an incorrect address, or any other reason attributable to the customer, the package may be returned to us. In such cases, the cost of reshipping may be charged to the customer.
If the product is damaged during transportation, has a leak, arrives broken, or any other delivery error is identified, the customer must contact us within 15 (fifteen) business days of receiving the order and provide photos along with the order number.
After reviewing the case, an exchange or full refund will be provided in accordance with our Return & Refund Policy.
We are not responsible for delivery delays caused by carriers, authorities, weather conditions, strikes, or any other circumstances beyond our control. However, we will make every effort to provide the customer with all possible assistance in such situations.
For any questions regarding shipping or delivery, customers may contact our customer service through the contact details provided on our official channels.
✔️ Produto adicionado com sucesso.
✔️ Produto adicionado com sucesso.
